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Luke Williams
Luke Williams
Vice President, AECOM (formerly Head of Research Methods, Ipsos)
Verified email at aecom.com - Homepage
Title
Cited by
Cited by
Year
A holistic examination of Net Promoter
TL Keiningham, L Aksoy, B Cooil, TW Andreassen, L Williams
Journal of Database Marketing & Customer Strategy Management 15 (2), 79-90, 2008
1482008
Service failure severity, customer satisfaction, and market share: An examination of the airline industry
TL Keiningham, FV Morgeson III, L Aksoy, L Williams
Journal of Service Research 17 (4), 415-431, 2014
1342014
Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties and happiness
L Aksoy, TL Keiningham, A Buoye, B Lariviere, L Williams, I Wilson
Journal of Business Research 68 (12), 2464-2476, 2015
1142015
A roadmap for driving customer word-of-mouth
TL Keiningham, RT Rust, B Lariviere, L Aksoy, L Williams
Journal of Service Management 29 (1), 2-38, 2018
882018
Disrupt: Think the unthinkable to spark transformation in your business
L Williams
FT Press, 2015
722015
The practitioners’ path to customer loyalty: Memorable experiences or frictionless experiences?
L Williams, A Buoye, TL Keiningham, L Aksoy
Journal of Retailing and Consumer Services 57, 102215, 2020
442020
Why loyalty matters: The groundbreaking approach to rediscovering happiness, meaning, and lasting fulfillment in your life and work
T Keiningham, L Aksoy, L Williams
ReadHowYouWant. com, 2010
432010
Why loyalty matters: The groundbreaking approach to rediscovering happiness, meaning, and lasting fulfillment in your life and work
T Keiningham, L Aksoy, L Williams
ReadHowYouWant. com, 2010
432010
The wallet allocation rule: Winning the battle for share
TL Keiningham, L Aksoy, L Williams, AJ Buoye
John Wiley & Sons, 2015
322015
Are daily deals good for merchants
S Gupta, R Weaver, T Keiningham, L Williams
Harvard Business School Case 9, 513-059, 2012
202012
TOXICITY OF ALLYL ESTERS IN INSECT CELL LINES AND IN SPODOPTERA LITTORALIS LARVAE
M Giner, J Avilla, M Balcells, S Caccia, G Smagghe
Archives of Insect Biochemistry and Physiology 79 (1), 18-30, 2012
162012
It's not your score that matters: the importance of relative metrics
TL Keiningham, L Aksoy, A De Keyser, B Lariviére, A Buoye, L Williams
Handbook of service marketing research, 166-181, 2014
122014
Why a loyal customer isn‟ t always a profitable one
K Tim, A Lerzan, B Alexander, W Luke
The Wall Street Journal, 2009
102009
Why loyalty matters in retailing
TL Keiningham, L Aksoy, L Williams, A Buoye
Service management: the new paradigm in retailing, 67-82, 2011
72011
Understanding what it takes to be number 1
A Buoye, TL Keiningham, L Williams, L Aksoy
Customer experience management: Enhancing experience and value through …, 2014
62014
Disrupt
L Williams
Pearson Education Incorporated, 1900
51900
What’s the right customer experience for your brand?
L Williams, A Buoye, TL Keiningham, L Aksoy
Harvard Business Review, 2021
42021
Help Your Team Measure Customer Experience Data More Accurately
L Williams
accessed February 22, 2019, 2018
32018
The Definitive Guide to Effective Innovation (Collection)
T Davila, M Epstein, R Shelton, A Bruce, DM Birchall, L Williams, ...
FT Press, 2013
32013
The disruptive physician
L Williams
AANA journal 63 (5), 377-379, 1995
31995
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Articles 1–20