| La calidad en el servicio para la satisfacción del cliente JH Martínez Revista Unisangil Empresarial 2, 25-30, 2008 | 346 | 2008 |
| Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive, Procedural, and Interactional Justice1 V Martínez‐Tur, JM Peiró, J Ramos, C Moliner Journal of Applied Social Psychology 36 (1), 100-119, 2006 | 260 | 2006 |
| Organizational justice and extrarole customer service: The mediating role of well-being at work C Moliner, V Martinez-Tur, J Ramos, JM Peiró, R Cropanzano European Journal of Work and Organizational Psychology 17 (3), 327-348, 2008 | 232 | 2008 |
| Relationships between organizational justice and burnout at the work-unit level. C Moliner, V Martínez-Tur, JM Peiró, J Ramos, R Cropanzano International Journal of Stress Management 12 (2), 99, 2005 | 229 | 2005 |
| Los tangibles como predictores de la satisfacción del usuario en servicios deportivos GG Guerrero, JMM Rodríguez, VM Tur, CPM Cantos Psicothema, 243-248, 2008 | 141* | 2008 |
| Los tangibles como predictores de la satisfacción del usuario en servicios deportivos GG Guerrero, JMM Rodríguez, VM Tur, CPM Cantos Psicothema, 243-248, 2008 | 124 | 2008 |
| Testing a hierarchical and integrated model of quality in the service sector: functional, relational, and tangible dimensions RM Sánchez-Hernández, V Martínez-Tur, JM Peiró, J Ramos Total Quality Management 20 (11), 1173-1188, 2009 | 120* | 2009 |
| Employees' overestimation of functional and relational service quality: A gap analysis JM Peiro, V Martínez-Tur, J Ramos Service Industries Journal 25 (6), 773-788, 2005 | 95 | 2005 |
| La satisfacción del usuario desde el modelo de la confirmación de expectativas: respuesta a algunos interrogantes JC Marzo, VM Tur, J Ramos, JM Peiró Psicothema 14 (4), 765-770, 2002 | 94 | 2002 |
| Linking functional and relational service quality to customer satisfaction and loyalty: differences between men and women RM Sánchez-Hernández, V Martínez-Tur, JM Peiró, C Moliner Psychological Reports 106 (2), 598-610, 2010 | 57 | 2010 |
| Linking Service Climate and Disconfirmation of Expectations as Predictors of Customer Satisfaction: A Cross‐Level Study1 V Martínez‐Tur, N Tordera, JM Peiró, K Potocnik Journal of Applied Social Psychology 41 (5), 1189-1213, 2011 | 52 | 2011 |
| Tendencias y controversias en el futuro de la gestión y del desarrollo de los recursos humanos VM Tur, FJG Lerín, JMP Silla Trabajo, individuo y sociedad: perspectivas psicosociológicas sobre el …, 2001 | 52 | 2001 |
| Linking organizational justice to burnout: Are men and women different? C Moliner, V Martinez-Tur, JM Peiro, J Ramos Psychological Reports 96 (3), 805-816, 2005 | 45 | 2005 |
| Linking situational constraints to customer satisfaction in a service environment V Martínez‐Tur, JM Peiró, J Ramos Applied Psychology 54 (1), 25-36, 2005 | 42 | 2005 |
| Relationships among perceived justice, customers' satisfaction, and behavioral intentions: The moderating role of gender V Martínez-Tur, J Ramos, JM Peiró, E García-Buades Psychological Reports 88 (3), 805-811, 2001 | 42 | 2001 |
| Linking service structural complexity to customer satisfaction V Martínez‐Tur International Journal of Service Industry Management, 2001 | 40 | 2001 |
| Perceived reciprocity and well‐being at work in non‐professional employees: Fairness or self‐interest? C Moliner, V Martínez‐Tur, JM Peiró, J Ramos, R Cropanzano Stress and Health 29 (1), 31-39, 2013 | 38 | 2013 |
| Unit-level fairness and quality within the health care industry: A justice–quality model A Molina, C Moliner, V Martínez-Tur, R Cropanzano, JM Peiró European Journal of Work and Organizational Psychology 24 (4), 627-644, 2015 | 36 | 2015 |
| Organizational development and change JM Peiró, V Martínez-Tur An introduction to work and organisational psychology, 351-376, 2008 | 33 | 2008 |
| El nivel de saturación de las instalaciones deportivas como atributo situacional y variable de la calidad: sus relaciones con la satisfacción de los usuarios V Martínez, E García-Buades Revista de Psicología del deporte 7 (2), 2007 | 33 | 2007 |
José M. PeiróIDOCAL, UNIVERSITY OF VALENCIA, IVIEVerified email at uv.es
